AMT Datasouth Fastmark M1 Guia do Utilizador descarregar pdf (Página 9)

Technical Support

Software licenses purchased directly from Loftware include the first year of Technical Support. This

initial 12-month support period starts on the day the product is shipped and invoiced from Loftware’s

factory. When needed, support recipients during this period are eligible to receive unlimited telephone

support, access to software upgrades and enhancements and speak with our Systems Analysts.

Premium Annual Support Contract

To ensure uninterrupted telephone support as well as access to the latest software upgrades and

enhancements, make sure all your software licenses remain under a Loftware Support Contract. After

your first year of ownership, you will be sent a notice to renew your support contract. Please refer to

Loftware’s Web site for additional information about this very important topic, or if you prefer, call

Loftware’s Customer Service Department for more information.

During the one-year Support Contract period, Contract Subscribers have access to the following services:

1. Unlimited Technical Support Incidents

2. Access to Loftware’s Professional Services Group

3. Automatically eligible to download software upgrades and service packs from our Web site

4. Automatic e-mail notification when new versions of software become available

5. When necessary, access to senior Loftware technical support staff, via phone and e-mail

6. Guaranteed software license replacement for accidentally damaged or malfunctioning hardware

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Before Calling Support

Loftware has highly trained technicians available to help you with your labeling system. Technical

support calls are not accepted until all of the following Technical Support requirements are met:

1. Your product is registered. If you have not registered your software, you may do so at

http://loftware.com or via fax by using the form included with your software.

2. There is a Support Contract in place that covers the specific license in question.

3. You have checked the user’s guide(s) for your answer. If you do not have the User’s Guides, both

of the guides can be downloaded in PDF format from our web site or read on-line. User manuals

are also on the Loftware CD.

4. You have checked the Loftware’s Knowledge Base articles on our http://loftware.com. Hundreds of

frequently asked questions and typical problems are documented there in easy to read articles.

5. If you suspect that your problem is hardware related, try to first determine if it is a problem with

your computer, Network, or printer and contact the appropriate company. Loftware does not sell

or service any hardware products.

Loftware LabelManager Version 10.1.1 User's Guide

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